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You're absolutely right about people wanting time and personal service combined with internet mail order prices. I worked in music retail for 5 years as a manager and it never ceased to amaze me.
The fact is that if you want the very cheapest of anything, you get the no-frills version. For instrument shopping, the no-frills cheapest price is online, with no demonstrations, no chance to try before you buy and certainly no personal aftersales. If you want all of the above, you should pay a shop price.
Continue to complain and very soon there won't be that option.
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